Last updated: February 17, 2021

We thank you for shopping from our store and guarantee your right to be dissatisfied with any item, but we invite you to review our return and refund policy.

Return the item

The following table explains everything you need to know about returning goods

Reason for return

 

Is a return possible?

 

What are the conditions?

 

Receiving a product you did not order

Receiving a damaged product that you have not used

Received a product that was not as described on the website

 

Yes

Opened products cannot be returned after 2 days

 

The product was purchased within the last 14 days, and you only have seven days if you open the package.

The product must be in the same condition as it was received

The product must be in the packaging that we sent to you

It must contain all contents and instructions

You have not used the product

For electronics: You will not be able to return any product you have used.

 

Changing your mind for no reason

 

You have the right to cancel your order and you can return under certain conditions and only in certain circumstances

If the package is opened, it will be recovered within... a day

If the package is not opened, you can return it within 15 days of ordering.

 

Clothes: They are not refundable as long as they are not accompanied by the tag affixed to them.

Other products: If the package or product is in its original condition and includes all its accessories.

Please read about our non-returnable products

Refund

If you receive the product

We will evaluate the product subject to return including its return fee (excluding shipping fees which will be borne by you) and this applies to:

Any damaged or defective product.

Any product you took from us by mistake, whether the error was in the product itself, its price, or delayed delivery.

If you do not receive the product

You are entitled to receive a refund for a product you ordered but did not receive if you cancel your order.

Products that we do not return

You cannot return the following products:

Personal products that a person may not share with another person.

Products that spoil quickly or any product you ordered that has expired.

Opened products after delivery for health protection and hygiene reasons.

We reserve the right to refuse the return of any item after assessing that it does not meet the return conditions and at our sole discretion.

Returned goods

You are responsible for the cost and risk of returning our products to us, so when we send the courier to the address you gave us, we will not be responsible for any damage or loss of the product in shipping, so we ask that you return the product via postal service or any secure service, and we cannot refund money without proof of receipt.

Return gifts

Sometimes we may give gifts to those who shop from our store, so if you want to return a gift after it has been shipped to you, our compensation to you in this case will be with a balance credited to your account in the store with the value of the gift.

Do you have a question? Talk to us and do not hesitate

If you have any questions about our store's return and refund policy, please contact us:

Via email: defect.go@gmail.com

Live chat in our store:

Phone number: 01555976480